Webcam Courses FAQ

Welcome to the Webcam Courses FAQ!

Don’t forget to read the Webcam Courses About page.

Choose a teacher depending on your availability.

Book a course on that teacher’s calendar, choosing the duration (30min or 1 hours) and the date and time. (You can book multiple course at once).

If it’s your first course, you will be asked for your skype email/alias, and will receive a Skype contact demand from your teacher.

Open Skype 5 minutes before each course time starts, and the teacher will call you to start the webcam live course.

Free 30 min. course trial:

1. Book a course on a teacher’s calendar depending on your availability. → choose a teacher.

2. Use the coupon code: HELLO during checkout or on the cart page.

3. Login to Skype at the course starting time and meet your professor!

Note: You can also choose to get 50% off a 1H course instead: choose 2x 30 min when booking your course then use the code HELLO1H

If you take courses on a regular basis with your teacher, you can purchase a 5 or 10 course credit (discounted price). After purchase, you will get 5 or 10 credits to use when you book your lessons. You might as well sometimes receive course credit, i.e: after a course cancellation.

How to use your credit?

→ Book one or multiple courses on your teachers’ calendar (see how do I book a lesson).
Go to the cart page before checkout and click on your credit to apply it.

Here is an example:

Note: Course credit is valid for 1 year, with the teacher you chose during your credit purchase.

If you are not familiar with harps (or if you are just curious), please check out our Essential Guide in finding a harp. It features the different types of harps and gives information on purchasing or renting a harp.

We usually start on a Lever Harp (34 to 38 strings).
If you begin with a Lap Harp, we will discuss the limitations.
Consider beginning with a Pedal Harp if your project is mostly about classical or jazz music. This will be harder for the fingers because of the gut-strings’ hard tension. Also, a pedal harp will be less suitable for children because of its big size.

Your teacher will advise you and arrange the pieces and music depending on your instrument. They will also be glad to advise you in case you want or need to change your instrument.

Kids: It is possible to start around 6-7 years old. The 30 minutes course format will be more appropriate for the younger ones. Teachers will adjust the courses according to their tastes and so that the motivation stays high!

Adults : You can start the harp anytime that you’re ready. Everyone evolves at their own pace and according to the goals set with the teacher. One of our students started the harp at age 86!
So, you see?! There is no limitation. We’ll work with your heart’s desire.

Not at all 🙂 We will establish your learning project and you will be able to learn with or without theory.

• Internet: You need a high speed internet: DSL, fibre, 4G. (3G possible, contact us for custom study).

• Device: a computer or a tablet are recommended, or a smartphone.

• Image & Sound: A webcam and/or an external microphone if your device doesn’t have it.

• Software: Skype app, and a free Skype account.

Please tune your harp before every lesson 🙂 Don’t know how to tune your harp? → See our Harp Basics video course.

We invite you to be online 5 minutes before the course starting time, to ensure your setup is working (internet connection, skype etc.). If you encounter a technical issue before the course, please get in touch with your teacher or Harp-School by email or by phone asap.

When a technical issue is preventing the course to be transmitted properly, that lesson will not be considered completed. We will credit your account by 1 credit for you to be able to book your lesson again. For more details about course credit, see here.

Important Note: When you or the teacher are facing a technical issue during the lesson, the teacher or yourself are invited to contact the appropriate service to fix the issue ASAP (Internet Service Provider, computer repair technician, etc.). Your teacher can sometimes contact Harp-School’s technical support which might get in touch with you (by phone, Skype or email) in order to assist you in fixing the issue.

→ More details on the Webcam Course Terms of Use.

It is possible for you and your teacher to cancel a booked lesson up to 48h before its start time. You can do so directly from your dashboard’s booking section. When you or your teacher cancel your course or when your teacher is absent for the course, we will credit your account by 1 course credit. It can take up to 1-2 business days to see the credit refund on your account.

If you are absent during the lesson or if you cancel with less than 48h before the lesson’s start time, your lesson will be considered as taken and no refund is due.

If you wish to keep the same time slot for your course, we encourage you to get the 5 or 10 course credit package. Then book all your lessons at once, which will hold your time-slot for several weeks/months. Once your course credit has expired, we invite you to implement the same procedure and book your lessons again.

If you are certain to keep the same time-slot for several months, or during the whole year, please make that request using our contact form.

→ Read the Webcam Courses Terms of Use for more information.

More questions?